We believe that today’s business world is becoming more and more demanding in its need for increased productivity. What were once simple business productivity solutions are now technologically complex strategies involving products from a multitude of vendors. We have all learned that there is more to a microcomputer system solution that just hardware and software. An investment in hardware and software is no insignificant amount, so don’t stop short by neglecting to protect your investment with the support services from a company who has built its reputation on services. Below is just a brief sampling of the services we provide with our Total Support Solution.

We perform a need’s analysis derived from our discussions and walk-throughs of your facility. Designing, building and supporting networked systems is a complex, time consuming process. Our Systems Specialists provide the benefit of their technical savvy to avoid any pitfalls by reviewing the analysis with you and your team.

Configuring your new system to satisfy your need exactly is critical to provide you the maximum productivity of your investment.  We feel that once you receive your new systems, it should continue to meet or surpass your expectations. For that reason alone, we test and burn in every system for a 24-hour period before it is delivered to you. Your benefit is the immediate productivity of increased profits instead of downtime, increased employee moral and no lost revenues.

We are very flexible. We will arrange the delivery and installation to meet your schedule.  We prefer to have our own personnel perform the delivery, as we are experienced professionals trained on the correct procedures for handling many of the sensitive devices with a system.  Our installation team is trained and manufacture authorized on all the hardware products we provide.

Usually new systems will be integrated with other existing devices and applications.  Ultimately, it is end-user productivity that helps you realize the maximum from your computer investment.  If end-users understand their work and believe computers make it easier to perform tasks, more work gets done, and it gets done faster.  More work done, faster and more accurately, represents significant cost savings to your company.  We will install your current applications and other hardware device drivers so you can be rewarded with those savings.  During the entire process we invite you to ask any questions concerning functionality and operation of the new equipment.  Our job is to insure you are 100% satisfied with the performance of the new purchase and our performance as well.

Training is provided in varied forms for software, operating systems and basic troubleshooting.  If you need additional customization of a specialized application, we can perform that service for you.  Additionally classroom training is available on a daily basis.  We can provide a wide selection of training courses to help users not only get up and running but also to perform those intermediate and advanced functions needed to be effective with their assigned tasks.  If training in your office is preferred, again we are flexible and can offer the service best suited for your needs.

Provided with each new system is a 180 day on-site service agreement and is at NO ADDITIONAL CHARGE.  Inevitability, there will be times when you just don’t know what a problem is caused from or how to resolve it.  That’s when our Call Avoidance Telephone Support comes in handy. You simply dial our support number and a technical support specialist will attempt to resolve the problem right over the phone.  If a support person needs to be dispatched, it is handled within that same call. The Call Avoidance Telephone Support is also at NO ADDITIONAL CHARGE.  This is a TREMENDOUS SAVINGS of both time and money for you, our valued customer.

There are thousands of vendors selling a widget that sounds great, but will it work correctly for your needs and with your existing equipment.  We will consult with you for your purchases to insure you receive the best possible price for the best and correct solution.  As a Value Added Reseller of many products, each manufacturer’s sales and support teams back us 100%.  We will only offer a product for purchase if we feel that it has “made the grade” in our tests.

We are hardware certified on every Macintosh ever produced and trained on PC Hardware Logics.  If your computer or printer needs a hardware component replaced to get you back up and running, we are all over it!  For more than 30 years, we have successfully performed hardware failure repairs on thousands of Macintosh desktops and laptops as well as a multitude of vendors utilizing Microsoft windows for their OS.  Weather you bought your device from us or elsewhere, we will repair it for you.  Our diagnostic analysis will quickly isolate and identify the problem so we can provide you a precise and clear price quote to finish the repair for you at your request.

Our goal is to partner with you in your increased productivity. Through our “Fee Structure“, we can offer the same services for your existing equipment; even if it was purchased elsewhere.  Our Total Support Solution philosophy is, just about everything you need to support your computer and peripheral systems can be found with us!  MACandPC.com and Corporate Computer Source provide this convenience to you through our selection of integrated services.  The Total Support Solution just makes a good personal and business productivity solution for you.  Enjoy the benefits of a single provider for all your computing needs.